Effective Date: JANUARY 10, 2023

At MV Medical Transport, your privacy is important to us. This Internet Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us online, or use our transportation services.

We may collect the following types of information:

• Personal Information: Name, phone number, email address, pickup and drop-off locations, medical appointment details (if provided), and other information you voluntarily provide.
• Technical Information: IP address, browser type, operating system, and browsing behavior on our website (collected automatically through cookies or analytics tools).
• Service Information: Trip details, ride requests, payment method (if applicable), and correspondence with our team.

We use your information to:

• Schedule and provide transportation services.
• Communicate with you about your trips, updates, or service changes.
• Improve our website and customer service experience.
• Maintain compliance with federal and state transportation and healthcare privacy requirements.
• Protect against fraud, unauthorized access, or misuse of our systems.

We do not sell or rent your personal information to any third parties.

We may share your information only when necessary:

• With healthcare facilities, brokers, or insurance programs (e.g., Medicaid, MAS) for scheduling and billing purposes.
• With service partners or drivers to complete transportation requests.
• When required by law or regulation, such as responding to a court order or government request.

All third parties are required to protect your data and use it only for authorized purposes.

We take reasonable technical and administrative measures to safeguard your personal information. This includes the use of secure servers, encrypted communications, password-protected systems, and limited employee access to sensitive data.

However, please note that no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Our website may use cookies or analytics tools to improve functionality and measure website performance. You can disable cookies through your browser settings if you prefer not to have this information collected.

You have the right to:

• Request access to or correction of your personal information.
• Request deletion of your data, where applicable.
• Opt out of non-essential communications.

To exercise your rights, please contact us using the details below.

Our website may contain links to other organizations’ sites. We are not responsible for the content or privacy practices of those third-party websites.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

If you have questions or concerns about this Internet Privacy Policy, please contact us:

MV Medical Transport
Email: admin@mvmedicaltransport.com
Phone: 315-765-8844
Address: 246 Jay St Utica, NY 13502